Privacy policy Total Trading B.V.
https://www.total-survival.com
About our privacy policy
Total Trading B.V. cares about your privacy. We therefore only process data that we need for (improving) our services and carefully handle the information we have about you and your use of our services. We never provide your details for commercial purposes to third parties.
This privacy policy applies to the use of the website and the services provided by Total Trading B.V .. The starting date for the validity of these conditions is 01/01/2023.
with the publication of a new version voids the validity of all previous versions. This privacy policy describes which data about you are collected by us, what these data are used for and with whom and under what conditions this information can possibly be shared with third parties. We also explain to you how we process and handle your store data and how we protect your data against misuse and what rights you have in relation to the personal data you provide us with.
If you have any questions about our privacy policy, please contact our privacy contact person, you find the contact details at the end of our privacy policy.
About the data processing
Below you can read how we process your data, where we save it, which security techniques we use and for whom the data are visible.
Webshop software
Our webshop is developed with software from CCV shop. Personal data that you provide to us for our services are shared with this party. CCV shop has access to your data to provide us (technical) support, they will never use your data for any other purpose. CCV shop is on the basis of the agreement we have with them obliged to take appropriate security measures. These security measures consist of the application of SSL encryption, a firewall and a strong password policy. Data is stored on ISO27001 certified servers in the EU. CCV shop uses cookies to gather technical information regarding your use of the software, there will be no
personal data collected and / or stored. CCV shop reserves the right to collect data
to further improve their services.
Web hosting
We use web hosting and e-mail services from CCV shop. CCV shop processes
personal data on our behalf and does not use your data for their own purposes. However, this party can collect metadata about the use of the services. These are not personal data. CCV shop has appropriate technical and organizational measures taken to prevent loss and unauthorized use of your personal data. CCV shop is obliged to maintain secrecy on the grounds of the confidentiality agreement.
E-mail and mailing lists
We send our e-mail newsletters with MailChimp. MailChimp will never own your name and e-mail address
use purposes. At the bottom of every e-mail sent automatically via our website you will see the
'Unsubscribe' link. You will no longer receive our newsletter. Your personal data will be provided by MailChimp
stored securely. MailChimp uses cookies and other internet technologies that make it clear or
e-mails are opened and read. MailChimp reserves the right to use your data for it
to further improve the services and to share information with third parties in this context.
We use the services of Gmail for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Gmail does not have access to our mailbox and we treat all our e-mail traffic confidentially.
Payment processors
Mollie
To handle a (part of) the payments in our webshop, we use the platform of
Mollie. Mollie processes your name, address and residence details and your payment details such as your bank account
credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve services and to share (anonymised) data with third parties. All
the above mentioned safeguards with regard to the protection of your personal data are also appllicable to the parts of Mollie's service for which they engage third parties. Mollie saves your data no longer than allowed by the legal deadlines.
Paypal
We use it for handling a (part of) the payments in our webshop
platform of Paypal. Paypal processes your name, address and residence details and your payment details such as your bank account or credit card number. Paypal has appropriate technical and
organizational measures taken to protect your personal data. Paypal reserves it
right to use your data to further improve the services and in this context
to share (anonymised) data with third parties. Paypal shares in the case of an application for one
deferred payment (credit facility) personal data and information related to your financial position
with credit rating agencies. All the above mentioned safeguards with regard to the protection of your
personal data also apply to the parts of Paypal's service for which
they engage third parties. Paypal does not store your data longer than on the basis of the legal terms
is permitted.
Reviews
We only collect reviews posted in our webshop which are not shared with third parties. We do not use external platforms i.v. reviews.
Shipping and logistics
PostNL and DPD
If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL and DPD for carrying out the deliveries. It is therefore necessary that we give your name, address and share your residence details with PostNL and DPD. PostNL and DPD use this information only for the purpose of carrying out the agreement. In the event that PostNL engages subcontractors, PostNL will also provide your data to these parties.
Invoicing and accounting
Leeman & Kuiper BV
For keeping our records and accounts, we use the services of FactuurSturen.be.
We share your name, address and residence details and details regarding your order. This information used for managing sales invoices. Your personal data is sent protected and saved. Leeman & Kuiper BV is required to maintain confidentiality and will treat your information confidentially. Leeman & Kuiper BV do not use your personal data for purposes other than those described above.
Purpose of data processing
General purpose of the processing
We only use your data for the benefit of our services. That is, the goal of the
processing is always directly related to the assignment you provide. We do not use your information
(focused) marketing. If you share information with us and we use this data to - other than at your request -
to contact you at a later time, we ask you for explicit permission. Your data will be
not shared with third parties, other than to comply with accounting and other administrative obligations.
These third parties have all been kept confidential on the basis of the agreement between them and us or an oath
or legal obligation.
Automatically collected data
Data collected automatically by our website are processed with the purpose of providing our services
to further improve. This information (for example your IP address, web browser and operating system) is not
personal data.
Participation in tax and criminal investigation
In some cases Total Trading B.V. on the basis of a legal obligation to be held until
sharing your data in connection with government tax or criminal investigation. In such a
In case we are forced to share your data, we will be within the possibilities that the law offers us
to oppose this.
Retention periods
We keep your information as long as you are our client. This means that we keep your client profile until you state
that you no longer wish to use our services. If you indicate this to us, we will also understand this
as a forgetting request. On the basis of applicable administrative obligations we submit invoices with your
To keep (personal) data, we will keep this information for as long as the applicable term is in effect.
However, employees no longer have access to your client profile and documents that we send to you
have commissioned.
Your rights
On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with
regarding personal data processed by or on behalf of us. We explain below which
rights and how you can invoke these rights.
In principle, in order to prevent misuse, we will send copies and copies of your data only to your with us
known e-mail address. In case you want the data to be sent to another e-mail address or, for example, by mail
we will ask you to identify yourself. We keep records of completed requests
In the case of a forgery request we administer anonymous data. All copies and copies of
You receive data in the machine-readable data format that we use within our systems.
You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we
use your personal data in the wrong way.
Right of inspection
You always have the right to use the data that we process or have processed and that relate to your person or for that purpose
traceable, to see. You can submit a request to that effect to our privacy contact person. YOU
will receive a response to your request within 30 days. If your request is granted, we will send you to us
known e-mail address a copy of all data with an overview of the processors that this data in itself
have, indicating the category below which we have stored this data.
Rectification right
You always have the right to use the data that we process or have processed and that relate to your person or for that purpose
traceable, to be adjusted. You can submit a request to that effect to our contact person
privacy issues. You will receive a response to your request within 30 days. If your request is granted, we will send
You have to confirm that the details have been changed at the e-mail address known to us.
Right to restriction of processing
You always have the right to use the data that we process or have related to your person or for that purpose
traceable. You can submit a request to that effect to our privacy contact person.
You will receive a response to your request within 30 days. If your request is granted, we will send you a copy
our known e-mail address confirms that the data until you cancel the restriction is no longer processed.
Right of transferability
You always have the right to use the data that we process or have processed and that relate to your person or for that purpose
be traceable by having another party perform. You can make a request to that effect to our
contact person for privacy matters. You will receive a response to your request within 30 days. If your request is
We will send you copies or copies of all information about you that we know to you on the e-mail address known to us
processed or processed by us by other processors or third parties. In all likelihood
In such a case, we can no longer continue the service because the safe connection of
data files can no longer be guaranteed.
Right of objection and other rights
In such cases you have the right to object to the processing of your personal data by or on behalf of Total Trading B.V .. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will provide copies and / or copies of the data that we (let) process at your disposal and then permanently discontinue the processing.
You also have the right not to become subject to automated individual decision making and / or profiling. We do not process your data in such a way that this right applies. Do you believe if this is the case, please contact our contact person for privacy matters.
Cookies
Google Analytics
Through our website, cookies are placed from the American company Google as part of the "Analytics" service. We use this service to track and get reports on how visitors use the website. This processor may be required to provide access to these data on the basis of applicable laws and regulations. We do not allow the use of analytics information for other Google services.
Cookies from third parties
In the case that software solutions from third parties use cookies, this is stated in this
privacy declaration.
Changes to the privacy policy
We reserve the right to change our privacy policy at any time. On this page you will always find the most recent version. If the new privacy policy affects the way we already collect data in relation to you, we will notify you by e-mail.
Contact details
Total Trading B.V.
Driebekenweg 4
3680 Maaseik
Belgium
T 003289233154
E info@total-survival.com
Contact person for privacy matters
Michael Huizenga